Learn the core concepts of patient and family-centered care. Understand the benefits of PFACS and how they drive collaborative care by engaging the expertise of patients and families.  Learn how PFACs improve the delivery of safe and quality health care by providing a way for the community to collaborate with staff, thereby enhancing experience for patients and families.


After participating in this educational activity, attendees should be able to:
1| Describe the purpose of a Patient and Family Advisory Council (PFAC). Understanding who PFAC members are, how they help Baystate Health, and who can become an advisor.
2| Understanding the benefits of the partnership between hospital staff, clinicians, patients, and families to improve the quality and safety of hospital care.
3| Identify opportunities for involving patient and family advisors.
4| Understand how to utilize Patient Family Centered Care (PFCC) best practices.


Tammy Sharif, CXCP
Patient Experience Specialist

Charity Brown, CXCP
Patient Experience Specialist

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.                                                                          

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.


Session date: 
04/25/2023 - 12:00pm to 1:00pm EDT
Offered Remotely
Baystate Medical Center
759 Chestnut St
Springfield, MA 01199
United States
  • 1.00 ANCC Contact Hours
  • 1.00 BCIPE Instructional Hours

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