Problem solving with PDCA is a scientific evidence-based continuous improvement methodology that is supported and endorsed by all levels of BH leadership. Problem solving with PDCA helps us to learn and apply a standard and proven problem-solving approach by discussing the application of PDCA with basic standard tools​. It identifies each member’s role in the problem-solving process. It allows for learning and practicing key problem-solving tools​, and establishes the role of the leader in problem-solving

 
Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

This activity was planned by and for the healthcare team.

This course is designed for all area staff members participating in the Daily Management System (RNs, MDs, PAs, PharmDs, APRNs, Social Workers, Case Managers, MAs)