Objectives

After participating in this educational activity, attendees should be able to:
1| Review and be able to demonstrate good communication skills to promote a positive patient experience. 
2|Identify behaviors that could be considered culturally inappropriate and be able to demonstrate how to address cultural differences.  
3|Discuss how they can impact patient survey results.

Presenter(s):

Kimberly Cushing RN, WCC, COQS
Clinical Education Coordinator
Baystate Home Health & Hospice
30 Capital Drive
West Springfield, MA 01089


 

NameRoleFinancial Relationship DisclosuresDiscussion of
Unlabeled/Unapproved Uses of
Drugs/Devices in Presentation?
Kimberly Cushing, RNSpeakerNo relevant relationships with ineligible companies to discloseNo
Session date: 
01/30/2025 - 8:15am to 9:15am EST
Location: 
Baystate Home health & Hospice
30 Capital Drive
West Springfield, MA 010189
United States
See map: Google Maps
Add to calendar: 
  • 1.00 ANCC Contact Hours
  • 1.00 BCIPE Instructional Hours

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