Objectives

1. Apply the components of the Compassionate Connections model into their daily interactions.
2. Describe the roles of the members of the health care team in their respective responsibilities for quality care.
3. Discuss the Baystate Health Compassionate Connections model.
4.  Identify and commits to building on personal strengths.
5.  Identify themselves as a caregiver in a clinical or nonclinical role.

Faculty

Donna Jean Brown MS, RN
Ambulatory Performance Improvement Nurse, Department of Healthcare Quality, BH

Joanne Peterson BSN, RN, CPHQ
Performance Improvement Coordinator, BMP

Faculty Disclosure

None of the faculty or members of the planning committee have commercial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients.