Objectives

After participating in this educational activity, attendees should be able to:
1. Describe the roles of the members of the healthcare team in their respective responsibilities for quality care.
2  Apply the components of the Compassionate Connections model into their daily interactions.
3. Discuss the Baystate Health Compassionate Connections model.
4.  Identify and commits to building on personal strengths.
5.  Identify themselves as a caregiver in a clinical or nonclinical role.

Faculty

Michele Urban RN, MSN
Chief Nursing Officer
Baystate Noble Hospital

Tamara Joseph RN
Patient Care Administrative Manager
Baystate Noble Hospital

Karen Raymaakers BSN, RN
Clinical Supervisor
Baystate Health

Tracy Clapp BSN, RN
Manager Case Management
Baystate Noble Hospital

Diane Fothergill
Supervisor
Baystate Noble Hospital

Deborah Kudla BSN, RN
Director of Outpatient Services
Baystate Noble Hospital

Linda Sullivan
Baystate Noble Hospital

Christina Straney BSN, RN
Assistant Manager of Inpatient Care Services
Baystate Noble Hospital

Denise Volpi
Human Rights Officer
Baystate Noble Hospital

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.