Objectives

After participating in this educational activity, attendees should be able to:
1| Risk: 1. Discuss the role of Risk Management. 2. Identify ways to mitigate the risk of being sued
2| CARe: Explain the CARe framework including disclosure, investigation, communication and resolution; provider support
3| Claims: Explain the transition to financial resolution should the case require settlement. Explain the claim process

Elyse Merrigan, MSA
CARe Program Manager, Risk Management
Baystate Health

R. Theresa Ott, MLN, BA, RN
Claims Manager, Risk Management
Baystate Health

Willbert Garcia, MBA
Clinical Risk Manager
Baystate Health

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.                                                                      

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physician
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)^TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.