After participating in this educational activity, attendees should be able to:

  1. Participants will be able to identify the communication styles of the four colors based on the DOTS Framework

  2. Participants will discuss strategies to improve communication between individuals who use these different styles



Justin Ayala
Project Coordinator, Healthcare Education Office
UMMS- Baystate


None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.

Session date: 
11/15/2019 - 12:00pm to 1:00pm EST
Baystate Medical Center
759 Chestnut Street
Chestnut 5
Springfield, MA 01199
United States
  • 1.00 ACPE Contact Hours
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC Contact Hours
  • 1.00 BCIPE Instructional Hours

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