After participating in this educational activity, attendees should be able to:

  1. Identify the effects of the ladder of influence on courageous conversations
  2. Describe elements of an effective courageous conversation
  3. Apply elements of an effective courageous conversation into practice

Rebecca Blanchard, PhD

Sr. Director of Educational Affairs
Associate Professor of Medicine
University of Massachusetts Medical School-Baystate
Baystate Medical Center 

Bob Oldenburg, MSW

Senior Consultant
Talent Management
Baystate Health




Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education ( CE ) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options.  Faculty or planner conflicts of interest are resolved before the educational activity.

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.


Session date: 
09/17/2019 - 1:00pm to 5:00pm EDT
Baystate Medical Center
759 Chestnut Street
Springfield, MA 01199
United States
  • 4.00 ACPE Contact Hours
  • 4.00 AMA PRA Category 1 Credit™
  • 4.00 ANCC Contact Hours
  • 4.00 BCIPE Instructional Hours

Please login or register to take this course.