After participating in this educational activity, attendees should be able to:

1. Define patient experience at Baystate Health
2. Describe the unique role physicians have in patient experience
3. Review five core competencies for leaders
4. Describe four specific patient experience competencies for physician leaders



Nancy Shendell-Falik
President, Baystate Medical Center
S.V.P. Hospital Operations, Baystate Health

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.


Session date: 
09/17/2019 - 1:30pm to 3:00pm EDT
Baystate Medical Center
759 Chestnut St.
Conference Room MM4
Springfield, MA 01199
United States
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC Contact Hours
  • 1.00 BCIPE Instructional Hours

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