Objectives

After participating in this educational activity, attendees should be able to:

1. Discuss responsibilities, behaviors, and qualities of an effective charge nurse.
2. Identify the role of the charge nurse in urgent, unexpected or challenging situations.
3. Discuss conflict resolution skills and effective communication.  
4. Describe operation resources and tools available to the charge nurse to practice in the role

Faculty

Shelley V. McAvoy, MSN, RN-BC
Nurse Educator
Heart & Vascular CARE Unit
Baystate Medical Center 

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education ( CE ) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options.  Faculty or planner conflicts of interest are resolved before the educational activity.

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.