After participating in this educational activity, attendees should be able to:
1. Identify civil, as compared to criminal, lawsuits.
2. Identify risk mitigation techniques.
3. Identify diagnostic error and anchoring bias.
4. Identify Apology and Disclosure framework: CARe.


Mary Ryan-Kusiak, JD, Esq, CPHRM
Clinical Risk Manager
Baystate Medical Center

Willbert Garcia, MBA
Risk Management
Baystate Medical Center

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education ( CE ) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options.  Faculty or planner conflicts of interest are resolved before the educational activity.    

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.


Session date: 
05/26/2020 - 8:00am to 9:00am EDT
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC Contact Hours
  • 1.00 APA American Psychological Association
    Baystate Health is approved by the American Psychological Association to sponsor continuing education for psychologists. Baystate Health maintains responsibility for this program and its content.
  • 1.00 BCIPE Instructional Hours
  • 1.00 BCIPE Risk Management

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