After participating in this educational activity, attendees should be able to:
1. Discuss role, qualities, and responsibilities of the charge nurse
2. Discuss communication and conflict resolution strategies required of a charge nurse
3. Identify operational resources and tools available to the charge nurse


Arlene Kruzel, MSN, RN, NPD-BC, MEDSURG-BC
Nursing Practice Educator
Nursing Professional Practice Department
Baystate Medical Center 

Felicia Easton, MSN, RN-BC
Nurse Educator SW6 & SW7
Nursing Professional Practice Department
Baystate Medical Center 

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education ( CE ) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options.  Faculty or planner conflicts of interest are resolved before the educational activity.

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.


Session date: 
12/09/2021 - 2:00pm to 3:30pm EST
Baystate Medical Center - Chestnut 2
Springfield, MA 01199
United States
  • 1.50 ANCC Contact Hours
  • 1.50 BCIPE Instructional Hours

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