Description

A patient-centered care discussion highlighting the purpose and process of learning to overcome challenges when there is a dynamic breakdown in communication between health care professionals and parents/guardians of children with complex medical conditions.

Objectives

After participating in this educational activity, attendees should be able to:

1| To expand the understanding of compassionate care through fostering communication when there Is a dynamic breakdown in communication between health care professionals and parents/guardians of pediatric patients.
2| To foster a culture of verbal and non-verbal communication among health care professionals and parents/guardians of children with complex medical conditions
3| To discuss barriers and identify solutions by improving and encouraging family involvement with differing expectations about appropriate treatments for pediatric patients.
4| To strengthen the understanding of the impact of compassionate care in recognizing the style and communication of patients' and parents' views, attitudes and prospective may differ from the physicians' insight and professional perception.

Faculty

Facilitator:

Tammy Sharif, CPXP
Patient Experience Specialist
Baystate Medical Center

Panelists: 

Angela McCarthy
(Parent of Pediatric Patient)

Charity Brown, MBA, CPXP
Patient Experience Specialist
Baystate Noble Hospital
(Parent of Pediatric Patient)

Ian Scott Goodman, M.D.,C.M. MEd.
Assistant Professor of Emergency Medicine
UMass Chan Medical School-Baystate
Interim Chief, Division of Pediatric Emergency Medicine

 Julie A. Pagano BSN, RN, CPN 
Medical Home Care Manager
Baystate General Pediatrics
 

Caelin Mooney Hallgren, MS, CCLS
Child Life Specialist III
Baystate Children’s Hospital

Faculty Disclosure

The design and content of Baystate Continuing Inter-professional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.                                                                              

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physicians
Baystate Continuing Inter-professional Education designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Nurses
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.

This activity was planned by and for the healthcare team and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.