Objectives:

After participating in this educational activity, attendees should be able to:

• Familiarize with the tools and resources available to help combat burnout and promote wellness at Baystate Health
• Define and explain the evolution of the Patient Experience and Baystate Health's Current Performance
• Relate the Convergence of Safety, Quality, Experience, and Caregiver Engagement
• Examine the Primary Leadership Roles for Successfully Leading Change
• Analyze the Current National Physician Shortage and Review Baystate Health Recruitment Data as Measured Against National Averages 
• Contrast Generational Differences and How it Relates to Practice Settings and Recruitment Tactics
• Discuss approaches to establish a coaching mindset and practice coaching in a safe space
• Describe the Performance Management Cycle and apply best practices to writing a performance review

Armando Paez, MD
Chief and Fellowship Program Director
Division of Infectious Diseases, BMC

Denise Schoen MSN, RN-BC, CPXP
Chief Patient Experience Officer
BH

Kirti Joshi, MD
Medical Director of Patient Safety
Department of Health Care Quality, BMC

Pam Snyder
Director Physician and APP Recruitment
BH

Patti Feeney, MSM, ACC
Senior Consultant for Physician Leadership Development and Engagement 
UMass Chan Medical School, Baystate 

Erin Merriam, SHRM-CP                 Wendi Braun, MS
Human Resources Director              Director Talent Management
BH                                                     BH

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physician
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 5.5 AMA PRA Category 1 Credit(s)^TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.