After participating in this educational activity, attendees should be able to:
1. Define what problem solving with PDCA is.
2. Describe each of the 4 phases of PDCA.
3. Discuss how to utilize the tools of PDCA such as 5Whys, Fishbone, Affinity Diagram, Multi-Voting, and Brainwriting.
4. Describe how problem solving with PDCA aligns to the Baystate Health Daily Management System.
5. Utilize PDCA to foster inter-professional collaboration, communication, and problem solving.
Ghassan Saleh, DDS, MA
Manager, Operations Excellence
The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.
None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 4.0 AMA PRA Category 1 Credit(s)TM. Physicians should only claim the credit commensurate with the extent of their participation in the activity.
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 4.0 contact hour(s). Nurses should only claim the credit commensurate with the extent of their participation in the activity.
Pharmacists and Pharmacy Technicians
Baystate Health designates this activity for a maximum of 4.0 contact hour(s) for pharmacists. Pharmacists should claim only the credit commensurate with the extent of their participation in the activity.
This activity was planned by and for the healthcare team and learners will receive 4.0 Interprofessional Continuing Education (IPCE) credit for learning and change.
- 4.00 ACPE Contact Hours
- 4.00 ACPE Technician contact hours
- 4.00 AMA PRA Category 1 Credit™
- 4.00 ANCC Contact Hours
- 4.00 IPCE Credit Hour(s)