This series provides training on problem solving using PDCA tools as part of the Baystate Health Daily Management System.  Training Agenda: PLAN Phase (Defining the problem, establish measures/baseline performance, identify the root cause, brainstorm solutions, prioritize solutions, document action plan), DO Phase (implement the countermeasures), CHECK Phase (Did we get the desired outcome?), ACT Phase (Make it your standard or restart the problem-solving process)

 
Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

This activity was planned by and for the healthcare team.

Refer to individual sessions for target audience and maximum credit offered.