To attend this session virtually, please click: 

For questions, please contact Jessica Polito via email at jessica.polito@baystatehealth.org

Description: 

"The CARe program can be described briefly as a framework to facilitate communication between patients and providers when they experience an unexpected outcome.  The main goal is to ensure ongoing communication in support of the patient whether that involves changes in a treatment plan, or the findings of an investigation, or both.  The framework is intended to promote a culture of safety, transparency between providers and their patients, and ensure that both patients and providers receive the support they need during the process, which includes peer support among other resources to support our providers."

Objectives

After participating in this educational activity, attendees should be able to:
 

1| Define the CARe program and the process
2| Describe situations where the CARe process has been utilized and its impact on families and staff
3| Discuss principles of effective communication and teamwork as it relates to the CARe process

Faculty

Lindsey Steele Muratori, MSW, LICSW
Medical Social Worker

Panelists: 
Marcia Scott
Patient Relations Liaison

Elyse G. Merrigan, JD, MSA
CARe Program Manager

Will Garcia
Risk Mananger

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physicians
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)^TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Nurses
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.

This activity was planned by and for the healthcare team and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.