Objectives

After participating in this educational activity, attendees should be able to:
1|Describe the role of communication failures in medical errors and preventable adverse events
2|Review the development and implementation of the I-PASS Handoff Program for end of shift handoffs and its associated impact on medical errors and patient safety
3|Identify strategies and benefits of successful adaptation and dissemination of the I-PASS handoff improvement program for additional handoff types and clinical settings
4|Consider opportunities beyond handoffs and communication where standardizing healthcare operations leads to improve safety and patient outcomes

Faculty

Amy J. Starmer
Division Chief General Pediatrics
Chief Quality Officer
Baystate Children's Hospital

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physicians
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Nurses
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.

Psychologists
Baystate Health is approved by the American Psychological Association to sponsor continuing education for psychologists.  Baystate Health maintains responsibility for this program and its content.  1.0 CE credit(s) for psychologists have been granted for this educational activity.

Pharmacists
This activity carries a maximum of 1.0 contact hour(s).  Pharmacists should claim only the credit commensurate with the extent of their participation in the activity.

This activity was planned by and for the healthcare team and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.