For more information or questions, contact Anne Drummey via email at


After participating in this educational activity, attendees should be able to:
1|Comprehend the concept of Quality and Process Improvement and justify its significance in healthcare operations
2|Analyze the essential principles of Quality and Process Improvement
3|Utilize various supportive resources to reinforce principles in daily practice


Ghassan Saleh
Manager, Operations Excellence
Baystate Health 

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Baystate Continuing Interprofessional Education designates this live activity for a maximum of 7.0 AMA PRA Category 1 Credit(s)TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Session date: 
04/19/2024 - 8:30am to 4:30pm EDT
Baystate Education Center
361 Whitney Ave
Holyoke, MA 01040
United States
  • 7.00 AMA PRA Category 1 Credit™

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