For questions, please contact ARLENE KRUZEL via email at

After participating in this educational activity, attendees should be able to:
1|Identify characteristics of an effective charge nurse.
2|Discuss the roles and responsibilities of a charge nurse.
3|Summarize the resources and support available for those in a charge nurse role.
4|Demonstrate skills useful for frontline leaders, such as conflict resolution and creative problem solving.
5|Illustrate ways to manage stress and maintain a safe environment.


Marsha Chappel Callahan, MSN, RN, CCRN
Clinical Nurse Educator, Heart & Vascular
Baystate Medical Center

Felicia Easton, MSN, RN-BC
Clinical Nurse Educator SW6 & SW7
Baystate Medical Center 


Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 



Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Baystate Continuing Interprofessional Education designates this live activity for a maximum of 3.0 contact hour(s).
Nurses should only claim the credit commensurate with the extent of their participation in the activity.


Session date: 
06/19/2024 - 8:00am to 11:00am EDT
Baystate Medical Center
759 Chestnut Street
Chestnut 2 Conference Room
Springfield, MA 01199
United States
  • 3.00 ANCC Contact Hours
  • 3.00 BCIPE Instructional Hours

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