Objectives

After participating in this educational activity, attendees should be able to:
1| Discuss key characteristics and common triggers of difficult conversations in professional and clinical settings.

2| Apply a structured approach to navigating difficult conversations, including preparation, effective communication, active listening, and managing emotions.

Presenter(s): 

Katie Jobbins, DO, MS, FACP, FAMWA, DABOM
Vice Chair of Academic Affairs, Department of Medicine
Associate Professor, UMass Chan School of Medicine- Baystate, Department of Medicine
Associate Program Director, Internal Medicine Residency Program
Director of Academic Half Day, Internal Medicine Residency
Medicine Clerkship Director, UMass Chan Medicinal School-PURCH
Academic Hospitalist, Baystate Medical Center

 
NameRoleFinancial Relationship DisclosuresDiscussion of
Unlabeled/Unapproved Uses of
Drugs/Devices in Presentation?
Katie Jobbins, DO, MS, FACP, FAMWA, DABOMSpeaker/AuthorNo relevant relationships with ineligible companies to discloseNo
Session date: 
08/31/2026 - 2:00pm to 3:00pm EDT
Location: 
Hybrid
United States
See map: Google Maps
Add to calendar: 
  • 1.00 ACPE Contact Hours
  • 1.00 ACPE Technician contact hours
Please login or register to take this course.