Objectives

1. Apply the components of the Compassionate Connections model into their daily interactions.
2. Describe the roles of the members of the health care team in their respective responsibilities for quality care.
3. Discuss the Baystate Health Compassionate Connections model.
4.  Identify and commits to building on personal strengths.
5.  Identify themselves as a caregiver in a clinical or nonclinical role.

Faculty

Denise Schoen, MSN, RN-BC, CPXP
Chief Patient Experience Officer, Baystate Health

Thomas Panaccione, RN, BC, MHA, FACHE
Director,  Baystate Medical Center

Patricia Gagnon
Senior Communications Specilist, Baystate health
 

Faculty Disclosure

None of the faculty or members of the planning committee have commercial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients.

Session date: 
Thursday, April 12, 2018 - 8:00am to 12:00pm
Location: 
Whitney Avenue Conference Room
361 Whitney Avenue
Holyoke, MA 01040
United States
  • 3.75 AMA PRA Category 1 Credit™
  • 3.75 ANCC Contact Hours
  • 3.75 BCIPE Instructional Hours

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