1. Apply the components of the Compassionate Connections model into their daily interactions.
2. Describe the roles of the members of the health care team in their respective responsibilities for quality care.
3. Discuss the Baystate Health Compassionate Connections model.
4.  Identify and commits to building on personal strengths.
5.  Identify themselves as a caregiver in a clinical or nonclinical role.


Elizabeth W. Brady, MD, MBA, MHCDS, FACS, FACHE
Physician Leader Patient Experience, Baystate  Health Systems

Mary Ann Simcoe, MA
Senior Organizational Consultant, Patient Experience, Baystate Health


Faculty Disclosure

None of the faculty or members of the planning committee have commercial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients.





Session date: 
Wednesday, April 24, 2019 - 8:00am to 12:00pm
Cancer Services
3350 Main Street
3rd Floor - Conference room 1&2
Springfield, MA 01199
United States
  • 3.75 AMA PRA Category 1 Credit™
  • 3.75 ANCC Contact Hours
  • 3.75 BCIPE Instructional Hours

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