1. Apply the components of the Compassionate Connections model into their daily interactions.
2. Describe the roles of the members of the health care team in their respective responsibilities for quality care.
3. Discuss the Baystate Health Compassionate Connections model.
4.  Identify and commits to building on personal strengths.
5.  Identify themselves as a caregiver in a clinical or nonclinical role.


Elizabeth W. Brady, MD, MBA, MHCDS, FACS, FACHE 
Physician Leader Patient Experience, Baystate Health Systems

Mary Ann Simcoe, MA
Senior Consultant Patient Experience, Baystate Health Systems

Deborah Smith, BSN, RN
Patient Experience Specialist, Baystate Health Systems


Faculty Disclosure

None of the faculty or members of the planning committee have commercial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients.





Session date: 
Friday, January 11, 2019 - 12:00pm to 4:00pm
Breast and Wellness Clinic conference room
100 Wason Avenue
Springfield, MA 01199
United States
  • 3.75 AMA PRA Category 1 Credit™
  • 3.75 ANCC Contact Hours
  • 3.75 BCIPE Instructional Hours

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