After participating in this educational activity, attendees should be able to:
1.Develop an understanding of communication challenges and advance their skills in effectively communicating and making use of feedback. 
2. Understand the iSpeak model of Personal Communication Styles
3. Identify their individual communication style
4. Identify factors that negatively and positively impact effective communication.  
5. Understand the positive growth that comes from remaining open to and reflecting on feedback.  


Danielle Pedelaborde, MEd
Clinical Informatics Education
Baystate Medical Center 

Angela Sweeney, MEd
Instructor, Curriculum Designer
University of Massachusetts Medical School - Baystate
Baystate Medical Center

Robert Oldenburg

Jennifer Stebbins, RN

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education ( CE ) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options.  Faculty or planner conflicts of interest are resolved before the educational activity.

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.


Session date: 
11/07/2019 - 7:45am to 3:00pm EST
Hadley Farms
41 Russell Street
Hadley, MA
United States
  • 6.75 BCIPE Instructional Hours

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