Objectives

After participating in this educational activity, attendees should be able to:

• Describe Baystate’s High Reliability Organization (HRO) journey, including key goals and milestones
• Explain the core principles of High Reliability Organizing and how they apply to healthcare settings
• Summarize Baystate’s High Reliability Leadership Skills and their role in improving team performance
• Identify common barriers that prevent individuals from speaking up or voicing concerns in healthcare environments
• Demonstrate High Reliability Leadership Skills related to “Messaging on Mission” through case-based scenarios or discussion

Presenter(s): 

Gregory B. Prentiss, CAPT, US Navy, Retired, MS in Business
Press Ganey

Dana N. Taylor, BA, MHA, CPHRM, CPPS
Press Ganey