Series Overview

High reliability is the study of human performance in complex systems and includes systems thinking, enhanced analyses of serious safety events, techniques to minimize the probability of errors, structured leadership, minimization of waste in processes, and tactics to move personnel to a culture where safety is at the core of the business enterprise. The High Reliability Leadership Series (HRLS) will explain how patient harm occurs in complex systems and how principles of high-reliability, including the consistent use of leader and universal skills as part of patient safety culture, can significantly reduce preventable harm. These high reliability principles expand beyond patient safety to include workforce safety and improvements in effectiveness and efficiency for all teams (clinical and non-clinical).

Intended Audience

All people in leadership and supervisory roles, from assistant managers, up to, and including, executives (clinical, non-clinical, and medical staff).

Planning Committee

Accreditation

Accreditation Statement

In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Credit Designation Statements

Physicians (AMA) Baystate Continuing Interprofessional Education designates this live activity for a maximum of 8.0 AMA PRA Category 1 Credit(s)TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.

American Nurses Credentialing Center (ANCC) Baystate Continuing Interprofessional Education designates this live activity for a maximum of 8.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.

Continuing Education Units

This activity was planned by and for the healthcare team and learners will receive 8.0 Interprofessional Continuing Education (IPCE) credit for learning and change.

POLICY ON FACULTY AND SPONSOR DISCLOSURE

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity. 

None of the planners for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

Global Objectives: 

As a result of participation in this educational series, members of the healthcare team will be able to:

1. Explain the principles of high reliability organizing and their impact on patient and workforce safety
2. Analyze how human error and system factors contribute to safety events using models such as the Swiss Cheese Model
3. Apply high reliability leadership and universal skills in high-risk and everyday situations
4. Demonstrate effective communication strategies that promote psychological safety and support team members in speaking up Implement structured processes, including safety huddles, leader rounding, and feedback frameworks, to improve team performance and accountability
5. Collaborate as an interprofessional team to identify risks, improve communication, and implement strategies that enhance patient and workforce safety outcomes

Interprofessional RSS:
Yes

Credits Available:

AMA PRA Category 1 Credit™
ANCC Contact Hours
IPCE