Objectives

After participating in this educational activity, attendees should be able to:

1. Describe common types of breakdowns in care from the perspective of patients and their families.
2. Visualize about why many patients may not feel comfortable speaking up about breakdowns in care.
3. Identify strategies that providers can use to respond effectively to patients who express concerns about their care.

Faculty

Kimberly A. Fisher, MD, MSc
Assistant Professor of Medicine
University of Massachusetts Medical School, Meyers Primary Care Institute
 

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.