Objectives.

1. Define various modalities through which patients can contribute narrative comments and stories
2. Describe how various narrative sources, including commercial websites, experience surveys, and online content can be used by physicians and hospitals to improve care
3. Discuss the challenges of using narrative data and methods for potentially overcoming some of these challenges

Faculty

Tara Lagu, MD, MPA

Associate Director, Institute for Healthcare Delivery and Population Science

Associate Professor, Department of Medicine

University of Massachusetts Medical School-Baystate

Dr. Lagu has no financial relationship()s, commercial interest(s),  with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients.