Objectives

After participating in this educational activity, attendees should be able to:

1. Define patient experience at Baystate Health
2. Describe the unique role physicians have in patient experience
3. Review five core competencies for leaders
4. Describe four specific patient experience competencies for physician leaders

Faculty

Nancy Shendell-Falik
President, Baystate Medical Center
S.V.P. Hospital Operations, Baystate Health
 

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.