Objectives

After participating in this educational activity, attendees should be able to:

1. State the role of staff in ensuring patient safety as a core value
2. Describe, using Reason’s Swiss Cheese Effect, how human error and latent system weaknesses combine to cause patient safety events in healthcare
3. Articulate how humans perform and experience errors using the Skill, Rule, Knowledge-based performance system.
4. Describe how Baystate’s universal skills reduce human error and strengthen teams
5. Learn how to use Baystate’s universal skills in everyday high risk situations

Presenter(s): 

Gregory B. Prentiss, CAPT, US Navy, Retired, MS in Business
Press Ganey

Dana N. Taylor, BA, MHA, CPHRM, CPPS
Press Ganey

Content was developed based on Baystate’s identified needs and reviewed to ensure independence. Press Ganey faculty were selected to deliver the education, and Baystate maintained full control over content and planning.