Objectives

1. Apply the components of the Compassionate Connections model into their daily interactions.
2. Describe the roles of the members of the health care team in their respective responsibilities for quality care.
3. Discuss the Baystate Health Compassionate Connections model.
4.  Identify and commits to building on personal strengths.
5.  Identify themselves as a caregiver in a clinical or nonclinical role.

Faculty

Charlotte Boney, MD
Chair, Pediatrics, Baystate Children's Hospital

Mary Ann Westcott, RN, BSN
Manager, Pediatric Children's Hospital

Nancy Rines, MSN, RN, NE-BC
Director Children's Hospital, Baystate Medical Center

Jason Leonard, BSN / RN
Manager, Pediatric Intensive Care Unit, Baystate Medical Center

Teresa Wiles, BS Health Services
Supervisor, Children's Hospital Specialty Center, Baystate Medical Practices

Rohini Harvey, MD
Assistant Professor of Medicine and Pediatrics

Mary Ann Simcoe, MA
Senior Consultant, Organizational Learning and Effectiveness, Baystate Health

Faculty Disclosure

None of the faculty or members of the planning committee have commercial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients.