After participating in this educational activity, attendees should be able to:
1. Be able to develop a Team Charter
2. Draw a high level Process Map 
3. Identify CTQs and understand Future State


Lisa Demko

VP, Operations Excellence

Jeffrey Quinto

Operations Excellence Partner

Faculty Disclosure
None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.

Session date: 
09/16/2019 - 8:30am to 5:00pm EDT
Baystate Medical Center
759 Chestnut Street
MM4 Conference Room
Springfield, MA 01199
United States
  • 7.00 AMA PRA Category 1 Credit™
  • 7.00 ANCC Contact Hours
  • 7.00 BCIPE Instructional Hours

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