After participating in this educational activity, attendees should be able to:

1.  Apply the 5 tenets of change management to an initiative.
2.  Articulate the value of change management.
3.  Define change management.
4.  Describe the roles of the members of the health care team in their respective responsibilities for quality care.
5.  Develop a commitment to action plan.



Lisa Demko

Vice-President of Operations Excellence

Masters in Business Operations Excellence

Baystate Health 


None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.

Session date: 
05/22/2018 - 8:30am to 5:00pm EDT
Baystate Medical Center
759 Chestnut Street
Springfield, MA 01199
United States
  • 7.50 AMA PRA Category 1 Credit™
  • 7.50 ANCC Contact Hours
  • 7.50 BCIPE Instructional Hours

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