After participating in this educational activity, attendees should be able to:

  1. Act as a coach for employees undergoing change.
  2. Apply change management principles in leading change.
  3. Articulate the change process and the underlying concepts of change management.
  4. Describe the roles of the members of the health care team in their respective responsibilities for quality care



Lisa Demko

Vice-President of Operations Excellence

Masters in Business Operations Excellence

Baystate Medical Center 

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.

Session date: 
Thursday, November 15, 2018 - 8:30am to 5:00pm
Baystate Mary Lane
85 South Street
Main Conference Room
Palmer, MA 01082
United States
  • 7.50 AMA PRA Category 1 Credit™
  • 7.50 ANCC Contact Hours
  • 7.50 BCIPE Instructional Hours

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