After participating in this educational activity, participants will: 

  1. Understand how to prepare for changes that are impacting them personally as an employee;
  2. Be able to engage their manager and leadership team on their change barrier point;
  3. Demonstrate appropriate ways to surface concerns about change;
  4. Demonstrate an understanding of the change process;
  5. Gain knowledge in taking control of change and taking accountability for their own success.

Lisa Demko
Vice-President of Operations Excellence
Masters in Business Operations Excellence
Baystate Health 

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.

Session date: 
08/29/2018 - 8:00am to 5:00pm EDT
Baystate Mary Lane Outpatient Center
85 South Street
Main Conference Room
Ware, MA 01082
United States
  • 7.50 AMA PRA Category 1 Credit™
  • 7.50 ANCC Contact Hours
  • 7.50 BCIPE Instructional Hours

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