After participating in this educational activity, attendees should be able to:
1. Identify factors that contribute to difficult conversations
2. Determine your own emotional responses in times of stress
3. Recognize when to implement appropriate skills of mediation
4. Explain the role of debriefing and next steps after the conversation is over


Jamie Lee Heath, MD
Instructor of Neurology
Harvard Medical School

Amar Khalisa, LICSW
Social Work - Neuroscience
Boston Children's Hospital

None of the members of the faculty and planning committee for this educational event have commercial relationships with any entity producing, marketing, re-selling or distributing health care goods and services consumed by or used on patients.

Session date: 
03/20/2018 - 8:00am to 9:00am EDT
Baystate Medical Center
759 Chestnut Street
Chestnut 1 A & B
Springfield, MA 01199
United States
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC Contact Hours
  • 1.00 BCIPE Instructional Hours
  • 1.00 BCIPE Risk Management

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