1. Describe the extent of provider burnout and its impact on Patient Experience at Baystate Health
2. Describe the role of the surgeon in achieving Baystate Health’s 2020 goals
3. Discuss the potential role of technology in improving Patient Experience at Baystate


Elizabeth Brady, MD, MBA, MS, FACS, CPHQ
Provider Leader of Patient Experience
Baystate Medical Center/Baystate Medical Practices

Session date: 
02/22/2018 - 8:00am to 9:00am EST
Chestnut Conference Room 1AB
759 Chestnut St
Springfield, MA 01199
United States
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC Contact Hours
  • 1.00 BCIPE Instructional Hours
  • 1.00 American Board of Surgery MOC

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