Objectives

After participating in this educational activity, attendees should be able to:
1. Understand why patient satisfaction surveys matter
2. List the types of Baystate surveys
3. Describe the Baystate patient survey process
4. Read & interpret both quantitative and qualitative patient satisfaction data
5. Learn common patient satisfaction definitions 

Patient Experience Team

Charity Brown, MBA, CPXP
Patient Experience Specialist
Baystate Noble & Baystate Franklin Medical Center 

Tammy Sharif, BS
Patient Experience Specialist 
Baystate Medical Center 

Nicole Apostle, BS
Patient Experience Specialist
Baystate Wing Hospital

Kristina Pise, MPH, CPXP
Patient Experience Manager 
Baystate Health

Denise Schoen, MSN, RN-BC, CPXP
Chief Patient Experience Officer 
Baystate Health 
 

Faculty Disclosure

The design and content of Baystate Continuing Interprofessional Education (CE) activities support quality improvement in healthcare and provide fair and balanced views of therapeutic options. Any relevant financial relationships are mitigated prior to the educational activity.

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Nurses
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 1.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.