After participating in this educational activity, attendees should be able to:
1|Practice models to resolve conflict, drive engagement, and support career development
2|Apply principles to improve the quality of conversations
3|Apply physician leadership values and concepts using guiding principles
4|Review reports using basic financial terms; e.g. FTE, operating margin, revenues, expenses
5|Analyze national and Baystate Health recruitment data and contrast  generational differences and how it relates to practice settings and recruitment tactics
6|Describe and apply performance management cycle best practices
7|Identify waste and utilize problem-solving thinking during simulation as a physician leader in a continuous improvement environment.
8|Discuss approaches to establish a leadership coaching mindset and the integration of active listening & powerful questions


Ellen Steinlein
Master Facilitator, Fierce, Inc.

Andrew Artenstein, MD
Chief Physician Executive and Chief Academic Officer, Baystate Health
President, Baystate Medical Practices

Regional Executive Dean and Professor of Medicine, UMass Chan Medical School--Baystate

Paul Gosselin, CPA
Senior Director, Finance, Baystate Health

Pam Snyder, BSOM
Vice President, Talent, Baystate Health

Erin Merriam, SHRM-CP
Human Resources Director, Baystate Medical Practices & Academic Affairs

Wendi Braun, MS, CPTD, SHRM-SCP
Director, Talent Management

Lisa Demko, MBOE
Vice President, Operations Excellence, Baystate Health

Ghassan Saleh, MA, PGD, DMD
Manager, Operations Excellence, Baystate Health

Patti Feeney, MSM, ACC
Senior Consultant for Physician Leadership Development and Engagement, Baystate Health



Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Baystate Continuing Interprofessional Education designates this live activity for a maximum of 14.25 AMA PRA Category 1 Credit(s)TM
Physicians should only claim the credit commensurate with the extent of their participation in the activity.


Session date: 
09/12/2023 - 8:00am EDT to 09/13/2023 - 5:00pm EDT
Springfield Country Club
1375 Elm St
West Springfield, MA 01089
United States
  • 14.25 AMA PRA Category 1 Credit™

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