Objectives

After participating in this educational activity, attendees should be able to:
1. Define WHAT problem solving with PDCA is
2. Describe each of the 4 phases of the PDCA cycle
3. Demonstrate HOW to utilize the standard tools of PDCA such as 5Whys, Fishbone, Affinity Diagram, Multi-Voting, and Brainwriting
4. Describe how problem solving with PDCA aligns to the Baystate Health Daily Management System

Faculty

Ghassan Saleh
Manager, Operations Excellence
Baystate Health Operations Excellence
Baystate Medical Center 

Faculty Disclosure

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

Accreditation Statement
In support of improving patient care, Baystate Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

Physicians
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 4.0 AMA PRA Category 1 Credit(s)^TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Nurses
Baystate Continuing Interprofessional Education designates this live activity for a maximum of 4.0 contact hour(s).  Nurses should only claim the credit commensurate with the extent of their participation in the activity.

This activity was planned by and for the healthcare team and learners will receive 4.0 Interprofessional Continuing Education (IPCE) credit for learning and change.