Objectives

After participating in this educational activity, attendees should be able to:

  1. Describe the principles of accountability.
  2. Demonstrate techniques for providing positive and corrective feedback.
  3. Apply High Reliability Organization (HRO) principles during leader rounding using the 4C framework (Connect, Check, Concerns, Commit).

Presenter(s): 

Gregory B. Prentiss, CAPT, US Navy, Retired, MS in Business
Press Ganey

Dana N. Taylor, BA, MHA, CPHRM, CPPS
Press Ganey

NameRoleFinancial Relationship DisclosuresDiscussion of
Unlabeled/Unapproved Uses of
Drugs/Devices in Presentation?
Gregory B. PrentissSpeakerNo relevant relationships with ineligible companies to discloseNo
Dana N. TaylorSpeakerNo relevant relationships with ineligible companies to discloseNo

Content was developed based on Baystate’s identified needs and reviewed to ensure independence. Press Ganey faculty were selected to deliver the education, and Baystate maintained full control over content and planning.

Session date: 
08/27/2026 - 7:00am to 5:30pm EDT
Location: 
Baystate Education Center
361 Whitney Ave
Holyoke, MA 01040
United States
See map: Google Maps
Add to calendar: 
  • 2.00 AMA PRA Category 1 Credit™
  • 2.00 ANCC Contact Hours
  • 2.00 IPCE Credit Hour(s)
Please login or register to take this course.